We take complaints seriously. This policy follows Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, Rule 4(5) of the Consumer Protection (E-Commerce) Rules, 2020, and Section 13 of the DPDP Act, 2023.
Grievance officer
- Name: Aditya
- Designation: Founder & Grievance Officer
- Email: app.support@loomii.link
- Phone: 8178893255
- Address: D / C - 566, Gali No D 1, Sangam Vihar, Pushpa Bhawan S.O, District: South Delhi, Delhi – 110062
What you can complain about
- Content or behaviour that breaks our terms or Indian law, including harassment, impersonation or intimate images.
- How we handled your personal data, or a request to access, correct or erase it.
- Payments, refunds, rewards or deliveries.
- An account action (for example a ban) you think was a mistake.
How to file a complaint
Email the grievance officer, or use Report / Help & support inside the app. Please include your username, links or screenshots of the content, and what you would like us to do. You do not need a lawyer and there is no fee.
Our timelines
| Step | Time limit |
|---|---|
| Acknowledge your complaint | Within 24 hours |
| Remove content that exposes private areas, shows nudity or sexual acts, or impersonates someone (complaint by the affected person) | Within 24 hours |
| Resolve and reply | Within 15 days |
| Consumer (purchase) complaints | Acknowledged within 48 hours, resolved within 30 days |
If you are not satisfied
- Content and account decisions: you may appeal to the Grievance Appellate Committee at gac.gov.in within 30 days of our decision.
- Personal data: you may complain to the Data Protection Board of India.
- Purchases: you may contact the National Consumer Helpline (1915 or consumerhelpline.gov.in) or a consumer commission.
- Cyber-crime: report at cybercrime.gov.in or call 1930. In an emergency call 112.
Questions about this policy? Email contact@jkneetuson.tech. Other policies: Privacy policy · Terms of use · Refunds & cancellation · Shipping & delivery · Cookie policy · Acceptable use · Child safety · Disclaimer